TERMS AND CONDITIONS
LAST UPDATE: 01/01/2025
Welcome to REVELATION . This document sets forth the terms and conditions governing the use of our website and the purchase of our products. By using our online candle store , you agree to the terms and conditions outlined below. If you do not agree with any of these terms, please do not use our site.
CONTACT INFORMATION
The identifying and contact details of the owner and person responsible for the WEBSITE are as follows:
REVELATION SOUL SL , hereinafter ( REVELATION )
CIF Identification Number: B16453391
Commercial Address: Calle Ademuz, 5
46183 La Eliana (Valencia)
Email: revelation@revelation.es
PRODUCTS
REVELATION offers organic candles and other related products. All products available in our store are described in detail, including materials, sizes, and prices. We strive to ensure the information is accurate; however, slight variations may occur.
PRICE AND PAYMENT METHODS
- All prices are in euros (€) and include applicable taxes (VAT).
- Prices do not include shipping costs, which will be specified during the purchase process.
- We accept the following payment methods: BANK CARD ( CREDIT AND DEBIT ), REDSYS , PAYPAL AND STRIPE
- We reserve the right to change prices at any time, although changes will not affect already confirmed orders.
PURCHASE PROCESS
- Select the desired products and add them to your cart.
- Complete the shipping information and select a payment method.
- Confirm your order.
- You will receive a confirmation email with your order details.
Your order will be processed once payment has been verified.
We reserve the right to refuse an order if the information provided is incorrect or if there are problems with payment.
SHIPPING AND DELIVERIES
- Orders are processed and shipped within [1-3 business days] .
- We offer shipping to the following countries: Spain and the entire European Union
- Estimated delivery times are:
3.1 National: [1 to 3 business days] .
3.2 International: [3 to 10 business days] . - REVELATION is not responsible for delays due to circumstances beyond its control, such as customs or shipping issues.
RETURN AND REFUND POLICY
In accordance with European regulations, you have the right to withdraw from your purchase within 14 calendar days of receiving your order, without providing any justification.
- Conditions for returns :
1.1: Products must be unused and in their original packaging.
1.2: Return shipping costs are the customer's responsibility, except in the case of defective products or errors in the order. - Return process :
2.1 Write to us at revelation@revelation.es indicating your order number and the reason for the return.
2.2 We will provide you with instructions for returning the product.
2.3 Once received and reviewed, we will issue the refund within 14 days.
PROTECTION OF PERSONAL DATA
We comply with the General Data Protection Regulation (GDPR). Your personal data will be treated with the utmost confidentiality and will only be used to process your orders, send you related updates, and improve your shopping experience.
For more information, see our [Privacy Policy] .
USE OF THE WEBSITE
Use of the site for fraudulent or illegal purposes is prohibited.
All content on this site (images, text, logos) is the property of REVELATION and is protected by intellectual property laws.
DISPUTE RESOLUTION
If any dispute arises related to a purchase, you can contact us via [email] so we can try to resolve it amicably. In accordance with European regulations, you can also use the European Commission's online dispute resolution platform: https://ec.europa.eu/consumers/odr .
APPLICABLE LEGISLATION
Both the use of the Website and any contracts arising from it are governed by Spanish law.
Any disputes arising from or related to the use of the Website or any contracts arising therefrom shall be subject to the courts of the city of Valencia.